Welcome to Denizen Decore. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns within 7 days of receiving your order.
To be eligible for a return:
 The item must be unused and in its original condition.
 The item must be returned in its original packaging.
 Proof of purchase or order number is required.

2. Non-Returnable Items

The following items cannot be returned:
Customized or personalized products
Items damaged due to misuse by the customer
Products returned after the return period has expired

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Provide clear photos of the product and packaging.
We will review the issue and offer a replacement or refund if approved.

4. Refunds

Once your returned item is received and inspected:

You will be notified about the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.

5. Exchange Policy

We offer exchanges for:
Damaged products
Defective products
Incorrect items received

Subject to product availability.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Shipping charges are generally non-refundable.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders:
Returns and refunds are subject to verification and approval.
Approved refunds may be processed through bank transfer or another agreed method.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:
Denizen Decore
Email: denizendecore@gmail.com
Phone/WhatsApp: +92 335 769 6669
Location: Islamabad, Punjab, Pakistan